Your privacy is important to us at Cockpit.

This page explains what happens if we collect your personal information.

For any questions regarding our privacy policy, please email Annie Warburton CEO, at or telephone 020 7419 1959.

Who we are

Cockpit Arts Limited is a registered UK charity, No. 1029643 and a company limited by guarantee, No.2801969

Our registered address is Cockpit Yard, Northington Street, London, WC1N 2NP

How do we collect information from you?

We obtain information about you when you apply to participate in our services, register to receive one of our newsletters, purchase tickets for an event online, complete an online survey or choose to donate and support us.

We also obtain information, including equal opportunities information, from those who apply for a place at Cockpit including external support services, or for employment at Cockpit.

Our Newsletters

When you subscribe to our newsletters, your personal data will be transferred to MailChimp and processed by MailChimp. Your details will be stored in our MailChimp account email database. Cockpit will not use your information for any purpose other than sending you newsletters. We will never share your email address and promise to keep your details safe and secure. You can unsubscribe at any time by clicking the unsubscribe link in our newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding which web pages are viewed and when. We also may collect information about you. If you donate or purchase a ticket for an event online, and in these instances your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

If you are applying for a place at Cockpit or for external support services we may also collect information about your education, discipline and other relevant information to your practice and business.

How is your information used?

We may use your information to:

  • process an application
  • send you communications which you have requested and that may be of interest to you. These may include information about our events and activities.
  • process a donation that you have made
  • carry out our obligations arising from any contracts entered by you and us
  • process your entry to a competition
  • seek your views or comments on the services we provide
  • notify you of changes to our services

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

Cockpit and its employees and suppliers contracted to support the functionality of our databases have access to your information. Contractors are required to adhere to this policy and sign a Confidentiality Agreement included in the Policy, to confirm that they have read and understood it and agree to abide by it. We will not otherwise share your information outside of our organisation, sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf

We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Cockpit for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are purchasing a ticket for an event online or donating online via PayPal your transaction is processed by a third-party payment processor, that specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

If we are under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers, we will take the necessary steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

We will not contact you by email, phone or text message unless you have given your prior consent. We will not contact you by post if you have indicated that you do not wish to be contacted. You can change your preferences at any time by contacting us by email: or telephone on 020 7419 1959.

How you can access and update your information

If you would like to review or correct the information that we hold about you please email us at putting ‘Data Protection request’ in the subject header, or write to us at Data Protection Controller, Cockpit, Northington Street, London, WC1N 2NP

You have the right to ask for a copy of the information Cockpit hold about you. We will not make a charge for this unless we consider that the request is excessive.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details given online on our website) is protected with a secure SSL certificate, which encrypts communication between the website and the user. When you are on a secure page, a lock icon will appear next to the website address in your browser.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, see our full Cookies Policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website and directory contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. The GDPR does not contain a specific requirement that the personal data of EU citizens be stored only in EU member states, rather the GDPR requires that certain conditions be met before personal data is transferred outside the EU. A legal ground for transferring personal data is an ‘adequacy decision’ which is a decision by the European Commission that an adequate level of protection exists for the personal data in the country, territory or organisation where it is being transferred. The Privacy Shield framework constitutes one such example of an adequacy decision. Cockpit confirms that it will only contract service providers which, in cases where personal data is transferred outside of Europe, that data is protected under Privacy Shield certification in order to transfer lawfully obtained personal data under the GDPR. By submitting your personal data, you are agreeing to this transfer, storing or processing.